FAQs

Pandorable was founded with the mission to help protect panda populations around the world. By partnering with non-profits that share the same mission, we are able to donate a portion of every purchase on our website to help develop panda populations and provide the best possible living conditions.

You can support pandas worldwide by purchasing products from Pandorable. Additionally, you can check out our Panda Blog to educate yourself and learn more about panda health.

We donate a percentage of all profits from the sale of our beautiful products to helping pandas. Our partners use the funds to implement affordable, simple, science-based practices such as providing panda food and habitat, and integrated threat management strategies. The program helps ensure the future of both pandas and sustainable ecosystems as it expands into areas where pandas live, such as China and neighboring regions.

We process all orders in Euros (EUR). You will pay in Euros at the most current exchange rate.

We accept all major credit cards: Visa, Mastercard, Discover, American Express, as well as Paypal, iDEAL and Klarna.

We guarantee 100% safe and secure checkouts as we use the latest encryption technology on our website.

We offer a 30 day return policy on all products. If you have any issues with your product, please contact us and we will be happy to help.

We offer a 30 day money back guarantee on all orders. Please see our Returns Policy for more details.

In the event that an item you ordered is defective, broken or damaged, we will send a replacement product completely free of charge. Please contact our customer service team to request a replacement product.

We aim to process all orders within 1-3 business days, dispatch and deliver within 1 to a maximum of 2 weeks.

Yes, all customers receive an order confirmation email after placing their order. Please check your spam folder before contacting us. If you have not received your confirmation email, please feel free to contact us via our contact form.

It usually takes 1-3 business days. You will receive a separate email with the tracking number, which you can use to track your package.